Job Abandons You

Q: My company was just sold. My whole job description
changed and my workload nearly doubled with no increase in
compensation. Our friendly culture is now snarly and
gnarly. I used to love coming to work and now I dread
Mondays. Should I quit?

A: Maybe. I say, if your mental and physical
health have not been compromised, hang on.

But effective immediately:

(1) Figure out the minimum work you can do in order to keep
your job and avoid harming anyone. Use the time to begin
searching for a new position.

If you're a teacher or health care worker, you can't
neglect your students, patients and/or clients. But you may
be able to avoid the extra projects. It's very much a
judgment call.

(2)Avoid discussing your dismay with coworkers.

Keep your plans private. During a time of change,
loyalties shift. People you trusted will be acting out of
fear. When asked to comment on the changes, say something
neutral and positive.

(3) Begin networking and actively job searching.

Post your resume only if you can do so anonymously. Never
use your company's email or phone for a job search (or for
consultations with your career coach). If the company
furnishes you with a cell phone, get an extra just for
yourself. Get a yahoo or google email account.

(4) Keep calm.

It's easy to panic and many of your coworkers will. Come
up with a mantra that makes sense for you, like, "I am a
marketable executive with many options."

If you can't come up with options or you're feeling that
"deer in the headlights" freeze, schedule a call with a
consultant or coach. Choose your confidantes carefully:
friends and family may not help.

(5) Add extra sessions of exercise, relaxation and fun.

In my experience, your mind will work more creatively
after a workout at the gym, a movie, and/or dinner with friends
and family who keep the conversation off your career.

And as soon as you ride out this crisis -- whether things
get better at your job or you land a new one -- you know
what I'm going to suggest. Get your Marketability Plan
together and take the first steps immediately.

Three weeks till the job starts

You just won the job - congratulations! You gave notice and quit your old job. Or maybe you have been looking for a long time and you finally landed the Big One. Yaay!!!

But your new job doesn't start for another 3 weeks. What do you do?

First, be sure you have a written offer.

Don't be insulted by this suggestion. Many seasoned professionals assume, "Organizations are honorable. They will keep their word."

Usually that's true. But I personally know 2 professionals -- each with over 10 years experience -- who experienced huge losses when a future employer failed to follow up on a verbal offer.

If you don't have a written offer, you don't have a job yet. Keep looking!

Second, if you are still working at your current job, continue to turn in good work. Two cautions:

Do not offer to return after you've left. If your skills are still needed, your company will pay you -- or someone else -- as a consultant.

And do not disclose the details of your new job, no matter how strongly you're asked. Some employers actually say, "We need to know this for our recruiting."

You are not responsible for their recruiting or for helping them determine market value. Worst case, simply say, "I have a written contract that forbids this disclosure" or just turn and walk away.

Third, if you are not working, recognize you have a mini-sabbatical. Make a plan to use the time effectively. You may be able to anticipate knowledge requirements for the new job, so you can hit the ground running. Or you can plan activities that will be satisfying to you -- extra time for family, sports, reading, movies, and more. See my article on
planning a sabbatical.

And just as you don't offer to help your past employer after you've left, don't offer to help your future employer before you arrive. If they have pre-employment requests, they'll come forward.

From beginning to end of your job, communicate non-verbally, "I work for you when I am on the payroll." You'd never say those words aloud, but you need to send a signal.

What are your experiences? Add comments.

Successful job search means demonstrating success

"On paper, my experience doesn't look great. As a project manager, I organize vendors and keep costs down. But in fact everybody wants me to run their projects! Even customers ask for me. Now I'm ready to embark on a job search. How can I communicate my value to a future employer?"

Three ways:

(1) Get it in writing.

When someone gives you a compliment, ask for a testimonial.

If you're self-employed, other entrepreneurs will understand what you need and why. In a corporate setting, you may need to explain a little more.

Ask for letters on letterhead, acknowledging specific achievements. It's not enough to say "Greg works hard and he's nice."

(2) Show the numbers.

"We came in 40 percent below budget on the Sherman project."

Don't lie or fudge. If you're *that* good, you'll have real numbers.

(3) Create a context for comparison.

"I was the only sales rep (out of 40 in the department) to achieve dollar goals for three years in a row."

Encourage your references to make comparisons, too: "We work with over 100 vendors a year. Linda is the only rep who takes the time to learn our unique needs..."

But...

Are you working on projects where your success cannot be documented? If you're doing more than the minimum to stay employed (and that's a judgment call), stop.

Don't quit and don't do anything to jeopardize your current position. Instead, focus on how you can become more marketable, so you can get recognized (and rewarded!) for your work in and out of the organization.

Just because it's in print...

I must admit: I get totally frustrated with misleading career advice in newspapers and magazines. Journalists are supposed to provide simple, upbeat reports. Career change can be complex. You usually get a positive outcome but you have to invest a lot of time and energy -- and sometimes money.

Recently someone sent me a link to a Readers Digest article:
http://www.rd.com/content/best-quick-cash/

The article describes several opportunities to earn money fast, using skills you already have. These opportunities include become a VA, selling on ebay, entertaining at parties, and mystery shopping.

All of these opportunities are real. But each requires a major commitment to marketing, unless you already have a network in place. One woman who enjoyed juggling was able to parlay her skill into a $100-an-hour party entertainment service - but to get beyond on occasional gig, she'll need a targeted plan.

Mystery shopping sounds easy and appealing. One Seattle woman, said the article, earns up to $200 a month plus goods and services. Well, this Seattle woman visited the website where, the article promised, we could 'sign up.' In fact, after going through several pages and clicks, you can search openings by region. Search -- not sign up! Quite a difference. And after trying a few categories, I got "nothing here."

No free lunch. And skip the articles. Go directly to your own research. And don't trust anyone who promises a road to easy riches.

How to Showcase Long Achievements in a Short Resume

Q. I want to emphasize my experience, including some significant accomplishments from 20 years ago. But I want to keep the length reasonable. And some of my best success stories might sound lame, given how much technology has changed. As a librarian and information specialist, I realize technology will be relevant to my new job.

A. Good question. Ideally your resume will be just an adjunct to your search. You'll find your next job by formal and informal networking.

But resumes can make a difference in a hiring decision. And some fields (such as academia)require formal applications and resumes, no matter what.

A few suggestions. Readers, please share your reactions and feel free to add further ideas (or disagree with mine):

(1) Focus on qualities and skills in your future job description, not on what you've already done.

After twenty-plus years, you are most likely seeking a management or senior level position. Your future employer will be looking for evidence that you can complete projects on budget, motivate others and possibly come up with new programs and plans.

So you begin as many sentences as possible with "Organized, "Developed," "Managed," and "Designed."

When you're over 15, you don't have tasks and duties. You have responsibilities and accomplishments.

(2) Focus on how you completed projects - not the nitty gritty of what.

An imaginary example: You organized a new card catalog. You asked supervisors from four departments to contribute sections, coordinated their input and created a master card file.

Card catalogs may be dinosaurs -but you can talk about coordinating 4 managers to create an interactive information resource!

If that's too far-fetched, just use the word "project." Or be specific but emphasize the "how" rather than the "what."

(3) Summarize multiple jobs from your early years, even if you worked for different companies.

For example (I'm inventing details):

Reference Librarian 1980-1991 --San Francisco Public Library 1980-1984 --San Rafael Public Libray 1985-1989 --Levi Strauss Corporate Library 1989-1991

The HR folks will be happy: you gave them dates with no gaps.

Then you have a short paragraph or two with the best stories from all the positions.

(4) Emphasize outcomes more than process in the early jobs; include both when describing later jobs.

"As a result of this project, satisfaction ratings increased from X percent to Y percent." "The new system saved five thousand dollars and allowed us to reduce staff by two." "The new system allowed us to serve three times as many customers while increasing our budget by twenty percent."

(5) Apply for positions where your skills will be appreciated and welcomed.

If your future employer feels threatened by your resume, I would see a red flag warning.

Many articles and books target midlife professionals and retirees with the message, "Don't worry about being overqualified."

They're wrong.

Some folks happily take a step back in their careers. I once met a branch manager of a major corporation who returned to the sales force rather than accept a move. She seemed happy. I've also met former corporate executives who found new joy as coffee shop baristas, sales clerks and restaurant staff.

But in my experience, most professionals find themselves more stressed when they take a job where their experience appears to be devalued. That's why so many end up starting their own businesses.

And often you get tapped to accept extra responsibility, with no extra reward, because "you know so much."

Of course, if you need a job, you won't be fussy. But keep your job search open till you find a place where you will be recognized (and rewarded) for what you can bring to the table.

Surprise: Meet Your New Job

Q. "I thought I did all my homework before taking this job - but everything has changed! I'm working 12-hour days to complete assignments they 'forgot' to tell me about. My customer list includes all the problems nobody else wants. What can I do? And what questions should I ask when I look for my next job?"

A. This question has come up a lot recently. Some suggestions:

(1) Before taking any action, try to find out what's going on just by observing, listening and noticing your environment.

(2) Test the waters. If you feel comfortable, say something neutral like, "Based on our interview, I anticipated working on X and Y. I am happy to be working on Q and Z -- new challenges!"

Then listen for the response.

Frankly, many managers walk around in a half-dazed state. They don't even realize they changed your assignment.

Others will go into denial: "Change? Nothing's changed! What are you talking about?"

Or a puzzled, "Yeah - I thought you'd really enjoy Q and Z - I did you a favor."

Or (very rarely) "Yes - Hal had a heart attack and we had to switch everybody around." "We just lost our biggest account and we're all scrambling."

(3) Explore opportunities elsewhere in the organization.

Maybe your department had a vacancy for a good reason: an impossible boss or ridiculous mission. Once you're in the door, it's often (but not always) easier to transfer than to get hired as an outsider.

Once you've concluded, "There's no hope," prepare to do even more homework for your next job. There's no foolproof way to research an organization and anyone can be caught by surprise.

But you should be able to meet with at least 3 or 4 future coworkers, including some recent hires. Observe their work areas, body language and attitude.

And you can ask them some tough questions (worded more tactfully, of course):

"What was your biggest surprise about working for this company?" "What's the best and worst part about working here?" "What changes have you observed in the last few months?" "What's the average length of time most people have worked here?"

And although I avoid pollyanna-ish cheer, people tell me they do find silver linings. After serving a stint in the nightmare department, they find a welcome elsewhere. They discover hidden talents, pick up new skills and/or become more marketable.

It happens. Surprise works both ways.

Networking for Career Change

Career advisors tend to sum up all their advice in one word: "networking."

Too old? Too big a resume gap? Bypass the hiring process through networking.

Inevitably my clients groan: "Networking? I knew you were going to say that. I hate to network."

Frankly, I don't blame them. The realities:

(1) In my experience, people who have strong networking skills will reach any career goals faster than people who don't.

(2) You need two kinds of networking. You can network for information and network for contacts. Sometimes one evolves into the other: you attend an industry meeting and someone says, "I've been looking for someone with your skills. Since you asked..."

(3) Networking for information means asking people in a field, "What do you do? How do you do it?" It's not about asking, "What would you recommend to someone like me?"

(4) You network for contacts by crystallization: starting with someone you know and moving outward. You find someone who knows someone who...

(5) These days it's hard to get an appointment with anyone who doesn't know you. And you almost always have to pay mentors. See
Mentoring for the 21st Century

Forget what you learned thirty years ago, i.e., People are flattered when you ask for information. These days everybody has read the Parachute book and they're more likely to be annoyed.

Career Advice from Family? A no-brainer!

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Today's WSJ (March 27) Cubicle Culture Section - Page B1 if you have the paper version - carries a helpful story: "Our Better Halves Sometimes Expose Our Worst Side." Consultant Jane Genova, according to the story, sought advice for dealing with a difficult client. She turned to her significant other. He suggested she summarize her requirements in a letter. Her clients ridiculed her and the situation got worse. Now, the WSJ says, Ms. Genova hires help. She pays experts with titles like "coach," "therapist," and "consultant." I'm biased. I couldn't agree more. But even I was surprised at the consequences of family advice. Apparently colleagues can recognize the signs: an overnight change of opinion, applications for positions for which the employee is vastly unqualified, and self-destructive decisions. Many years ago, my colleague "Heather" was offered a new position at a more prestigious university. She'd earn a bigger salary with a lower teaching load. Heather's husband, a financial consultant, advised against it. "You won't be happy anywhere," he warned. Heather happened to be seeing a therapist to deal with depression following a personal loss. She mentioned her career to Heather, almost as an afterthought. Heather got lucky. Her therapist was familiar with the academic world. "If you don't take this job," she said, "you may be stuck in your current location for a long time, perhaps forever." Heather took the job and thrived. Family doesn't help. They can do harm, way beyond the cost of hiring a coach or consultant for a few hours. I'm biased, of course. So I was delighted to read this advice in a respected business newspaper.